1. Platform Role Clarification

The Upskill Network is a discovery and facilitation platform owned and operated by APT Educators LLP.

The platform helps service seekers discover and connect with trainers, coaches, counsellors, consultants, and other educational service providers across various verticals.

Important:

The Upskill Network does not directly collect service fees from students or service seekers for the services delivered by listed trainers or service providers.

Any fee, payment, commercial arrangement, or refund related to the actual delivery of the service is handled directly between the service seeker and the respective trainer / service provider, unless expressly stated otherwise in a specific case.

2. Refund Responsibility

Since payments for services are made directly to the respective trainer / service provider, any refund, cancellation, rescheduling, or fee adjustment policy applicable to that service shall be determined and communicated by the concerned trainer / service provider.

Each trainer / service provider is expected to explain or share their applicable refund / cancellation terms with the service seeker during or before the introductory interaction, demo, onboarding, or service confirmation stage.

Accordingly:

The Upskill Network / APT Educators LLP shall not be directly responsible for processing, approving, or disbursing refunds for payments collected directly by the trainer / service provider.

3. Quality Assurance by The Upskill Network

While the commercial transaction for service delivery may take place directly between the service seeker and the trainer / service provider, The Upskill Network undertakes reasonable efforts to maintain service quality standards on the platform.

This includes working with the relevant vertical / domain owner / head to ensure that listed service providers are, to the extent reasonably applicable:

• • Legitimate
• • Trained
• • Certified / qualified where relevant
• • Aligned with the expected quality and service standards of the platform

4. Service Dissatisfaction and Replacement Support

In the event that a service seeker is dissatisfied with the quality of service provided by a listed trainer / service provider, the matter may be brought to the notice of The Upskill Network.

Where such dissatisfaction is reported:

• • Within 7 (seven) days from the commencement of the service, and
• • After reasonable review of the concern by the platform and/or relevant vertical / domain head,

The Upskill Network may, at its discretion, facilitate a replacement trainer / service provider, where reasonably possible and appropriate.

Important Clarification:

Such replacement support is offered as a service assurance mechanism and shall not be interpreted as:

• • A refund commitment by The Upskill Network
• • An admission of fault or liability
• • A guarantee of replacement in every case

Replacement shall be subject to:

• • Timely reporting of the concern
• • Reasonable assessment of the issue
• • Availability of a suitable alternative service provider

5. User Responsibility

Before proceeding with any service, users are encouraged to:

• • Clearly understand the trainer’s or service provider’s fee structure
• • Clarify refund / cancellation / rescheduling terms directly with them
• • Understand the service format, expectations, and scope
• • Raise any concerns at the earliest possible stage