1. Introduction

Welcome to The Upskill Network ("Platform", "Website", "we", "us", or "our"), owned and operated by APT Educators LLP.

At The Upskill Network, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share your information when you visit or interact with our website, submit forms, explore listed trainers or service providers, register as a service seeker or service provider, or otherwise engage with our platform.

By using this website or submitting your information through any of our forms, pages, landing pages, advertisements, or associated communication channels, you agree to the practices described in this Privacy Policy.

2. Who We Are

The Upskill Network is a discovery and listing platform that helps service seekers discover educational and professional service providers across multiple domains, including but not limited to training, coaching, mentoring, counselling, consulting, and related educational services.

This website is owned and operated by APT Educators LLP.

3. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• • www.theupskillnetwork.com
• • Any associated landing pages, enquiry forms, registration forms, trainer/service provider listing forms, lead forms, callback forms, consultation request forms, review forms, and promotional pages operated by or for The Upskill Network
• • Our official communication channels, including email, WhatsApp, phone calls, and online advertising campaigns, where personal data is collected for the purposes described herein

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to from our website.

4. Information We Collect

We may collect the following categories of information depending on how you interact with the platform:

A. Information You Provide Directly

• • Full name
• • Mobile number
• • Email address
• • City / State / Country
• • Educational interest or service requirement
• • Preferred course / vertical / category
• • Exam or service preferences
• • Training / counselling / consultation requirements
• • Budget / timing / location preferences
• • Messages or notes submitted through forms
• • Any information you provide while requesting to connect with a trainer or service provider

B. Information from Service Providers / Trainers / Experts

If you are registering or listing yourself as a trainer, coach, counsellor, consultant, mentor, or service provider, we may collect:

• • Name and contact details
• • Profile information
• • Experience and qualifications
• • Certifications and achievements
• • Photos / profile image / introductory video
• • Areas of specialization
• • Service delivery mode (online / offline / hybrid)
• • City / country / location
• • Reviews, ratings, and listing-related content
• • Bank/payment/business-related information where relevant for operational purposes

C. Automatically Collected Information

When you use our website, we may automatically collect certain technical information, such as:

• • IP address
• • Browser type
• • Device type
• • Operating system
• • Pages visited
• • Time spent on pages
• • Referral source
• • Website interactions
• • Clickstream and usage data
• • Cookie and tracking information

D. Communication Information

If you contact us or request a call back, demo, consultation, or trainer connection, we may collect and store:

• • Call records / call notes
• • Email communication
• • WhatsApp communication
• • Enquiry history
• • Support-related messages

E. Reviews / Testimonials / Feedback

If you submit a review, testimonial, or feedback, we may collect:

• • Your name
• • Email / mobile number
• • The content of your review or feedback
• • Star rating / score / recommendation
• • Any optional supporting details you choose to provide

5. How We Use Your Information

We may use your information for the following purposes:

A. To Operate the Platform

• • Run and manage the website
• • Provide discovery, listing, and enquiry functionalities
• • Allow users to explore trainers, service providers, and verticals
• • Process trainer/service provider listing requests

B. To Respond to Enquiries and Connect Users

• • Contact you regarding your enquiry
• • Help you discover suitable trainers, counsellors, coaches, consultants, or service providers
• • Route your enquiry to relevant listed professionals, vertical experts, or associated service providers
• • Facilitate a connection between service seekers and service providers

C. To Communicate with You

• • Call backs
• • Consultation communication
• • WhatsApp messages
• • Email updates
• • Support responses
• • Relevant platform or service-related communication

D. For Marketing and Promotional Purposes

• • Inform you about relevant offerings, webinars, services, listings, events, or platform updates
• • Run remarketing / advertising campaigns
• • Improve our promotional outreach

You may opt out of marketing communication at any time.

E. To Improve the Platform

• • Understand user behavior
• • Improve user experience
• • Enhance listings and discovery quality
• • Monitor website performance and engagement

F. For Legal, Safety, and Administrative Purposes

• • Detect misuse, fraud, or unauthorized activity
• • Enforce our terms and policies
• • Comply with legal obligations
• • Resolve disputes or grievances

6. Sharing of Information

We do not sell your personal information.

However, we may share your information in the following situations:

A. With Relevant Trainers / Service Providers / Experts / Vertical Partners

If you submit an enquiry, request a callback, ask to be connected, or express interest in a service, your information may be shared with:

• • Relevant listed trainers
• • Listed counsellors, coaches, consultants, mentors, or service providers
• • Associated vertical experts or partners
• • Authorized representatives involved in responding to your enquiry

This is done strictly for the purpose of helping you receive a response, consultation, or relevant service support.

B. With Service Providers / Technology Partners

We may share limited information with trusted third-party providers who help us operate the platform, such as:

• • Website hosting providers
• • CRM / automation tools
• • Email communication tools
• • Analytics tools
• • Advertising platforms
• • Payment gateway providers
• • Form / lead management tools

C. For Legal Reasons

We may disclose your information if required:

• • By law
• • By regulatory authority
• • To protect our legal rights
• • To investigate fraud, misuse, or security concerns

D. In Case of Business Transfer

If APT Educators LLP undergoes a merger, restructuring, acquisition, or transfer of business assets, user information may be transferred as part of such business continuity.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• • Responding to enquiries
• • Maintaining user / trainer / service provider records
• • Operational and business requirements
• • Legal and compliance needs
• • Dispute resolution and record-keeping

We may retain certain information for a longer duration where required by law or where reasonably necessary for legitimate business purposes.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tags, and similar technologies to:

• • Understand website usage
• • Improve functionality and user experience
• • Analyze traffic and performance
• • Support advertising and remarketing campaigns

By continuing to use our website, you consent to the use of such technologies, subject to your browser settings and applicable cookie preferences.

You may disable cookies through your browser settings, though certain parts of the website may not function optimally as a result.

9. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, digital platform, or online transmission system can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children / Minor Users

Some services or enquiries on our platform may relate to students below the age of 18 years.

Where personal information relating to a minor is submitted, it is expected that such submission is made by or with the knowledge and consent of the parent, legal guardian, or authorized adult, wherever applicable.

If you believe that personal information of a minor has been submitted improperly or without appropriate authorization, please contact us and we will review the matter.

11. Third-Party Links and External Services

Our website may contain links to third-party websites, profiles, payment pages, social media pages, or service provider pages.

We are not responsible for the privacy practices, content, or policies of such third-party websites or services. Users are advised to review the privacy policies of any external website they visit.

12. Your Rights and Choices

Subject to applicable law, you may request to:

• • Access the personal information we hold about you
• • Correct inaccurate or outdated information
• • Request deletion of your personal information
• • Withdraw consent for future communication, where applicable
• • Raise concerns regarding how your information is being handled

To exercise any of the above, please contact us using the details provided below.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business, platform operations, legal requirements, or data practices.

The updated version will be posted on this page with a revised Last Updated date. Continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.